Terms of Service

Waterloo Digital LLC
Effective Date: June 23, 2026
Last Updated: September 29, 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of First Name Cleaner (“the Service”), a product operated by Waterloo Digital LLC (“we,” “our,” or “us”), including the application at app.firstnamecleaner.com and the website at firstnamecleaner.com. By creating an account or using the Service, you agree to these Terms.

2. The Service

First Name Cleaner cleans and standardizes first names in your contact data and extracts first names from email addresses. Depending on your plan, the Service may include CSV upload and download, a connection to supported marketing and commerce platforms (such as Klaviyo, HubSpot, and Mailchimp; Shopify is coming soon), previews and change logs, restore points, and export to Google Sheets. Features and plan limits are described on our pricing page and may evolve over time.

Data retention. Processed job data is retained for a limited period and then automatically deleted, as described in our Privacy Policy (currently 90 days after a job is created, with advance notice and export available before deletion). You are responsible for exporting results you want to keep.

List Health Monitoring. If you connect a platform, the Service can — at your option — analyze that account when you request a scan and, if you turn on List Health update emails, on a regular schedule (monthly, or weekly on paid plans), to report how many records need cleaning and email you List Health updates. Email addresses and first names are processed transiently to compute the results; only aggregate counts and synthetic examples are retained. This feature is part of the Service, can be turned off at any time, and opting out of it does not affect the rest of the Service.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate registration and billing information and promptly update it as needed. You must be at least 18 years old to use the Service.

4. Your Data and Acceptable Use

• Authorization: you represent that you have the right to upload and process the contact data you submit, and that doing so complies with applicable laws (including privacy and anti-spam laws) and any third-party platform terms.
• Your ownership: you retain ownership of the data you submit and the cleaned results you receive.
• Acceptable use: you will not use the Service to process data unlawfully, to send unsolicited messages, or to attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.

5. Third-Party Platforms

The Service can connect to third-party platforms (such as Klaviyo, HubSpot, Mailchimp, and Google) at your direction. Each platform has its own terms and policies, which may change and affect functionality. You authorize us to access those platforms on your behalf solely to provide the features you request, and you are responsible for maintaining the access you grant. We are not responsible for outages, policy changes, or actions taken by third-party platforms.

6. Intellectual Property

• Your content: you retain ownership of your contact data and results.
• Our service: we retain ownership of the Service and our proprietary software, methodologies, and systems.

7. Fees and Payment

Paid plans and one-time processing are billed through our payment provider, Stripe, at the prices shown on our pricing page. Subscriptions renew automatically until canceled; you can cancel at any time, effective at the end of the current billing period. Fees are non-refundable except where required by law. We may change pricing prospectively with reasonable notice.

8. Term and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you violate these Terms or use the Service in a way that risks harm to the Service or others. Upon termination, your right to use the Service ends; you may request export or deletion of your data as described in our Privacy Policy.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranties of any kind. Name cleaning and extraction are automated; we surface confidence scores and flag low-confidence records for review, but we do not guarantee that every result is correct. You are responsible for reviewing results before relying on them.

10. Limitation of Liability

To the maximum extent permitted by law: our total liability for any claim is limited to the fees you paid for the Service in the 12 months preceding the claim; and we are not liable for indirect, incidental, consequential, or punitive damages, or for actions taken by third-party platforms.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from the data you submit, your use of the Service, or your violation of these Terms or applicable law.

12. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles.

13. Dispute Resolution

Any disputes will first be addressed through good-faith negotiation. If unresolved, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated with reasonable notice, and your continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Waterloo Digital LLC
510 Austin Avenue
Suite 1000 #25599
Waco, TX 76701
Email: legal@waterloo.digital
Website: firstnamecleaner.com